Frequently asked questions

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We have probably answered it below. Read on and in case the question isn't answered below, feel free to contact us 7 days a week.
General questions

We have been in the business of offering professional cleaning services for almost 10 years now. We pride ourselves on providing commercial and residential cleaning services in London and the Greater London area as well as other parts of South East England. We have served a large number of satisfied customers so we can supply references on request.

Payment methods include BACS bank transfers, card payments that go securely through Stripe's payment gateway and use secure encryption and an SSL certificate. Both of these payment methods require the payment to be made at least a day before the session. We also accept payments in cash prior to the cleaning session's start directly to our cleaning staff.

We do not require a deposit once a cleaning session has been successfully booked, but both BACS and credit card payments are required a day prior to the session itself as noted in the Payment methods section above. But no deposits are required before that.

We apply a cancellation fee only if the service is cancelled less than 48 hours prior to the scheduled time or if the customer fails to provide accessto our team as previously arranged. The cancellation fee is noted in our terms and conditions page. The fee is in the amount of 50 GBP.

We try to accommodate cleaning requests with as little short notice as possible. Usually a couple of days in advance are enough and in some rare occasions we might be able to schedule the job for the same day or the next one. In order to schedule a job, you will need to contact our sales associates over phone, email or via live chat.

Our cleaners work 7 days a week and are very flexible. On weekdays we usually start at 8 with latest appointments beginning between 5 and 6pm. Our weekend start time is 9am and we work Saturdays and Sundays, at no additional fee. Advance booking is rather recommended for you to get a time and date that suits you best.

Account & settings

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Security

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