Frequently asked questions about our services
Have a question?
Frequently Asked Questions
What services do you offer?
We offer a variety of cleaning services including end of tenancy cleaning, carpet cleaning, after builders cleaning, oven cleaning, upholstery cleaning, and mattress cleaning.
How can I book a cleaning service?
You can book a cleaning service through our website by clicking on 'Get a Quote' or by calling our customer service number.
Do I need to be home during the cleaning?
No, you don't need to be home during the cleaning. Our professional cleaners can perform the service while you are away.
What if I am not satisfied with the cleaning service?
If you are not satisfied with the service, please contact us within 24 hours. We offer a satisfaction guarantee and will address any concerns.
Are your cleaners insured and vetted?
Yes, all of our cleaners are fully insured and have undergone background checks to ensure your safety and security.
Do you provide the cleaning supplies and equipment?
Yes, our cleaners come fully equipped with all necessary cleaning supplies and equipment. However, if you have any specific requirements, please let us know.
Can I reschedule or cancel my booking?
Yes, you can reschedule or cancel your booking up to 24 hours before the scheduled time without any penalty.
How do you ensure the quality of your cleaning services?
We conduct regular training for our cleaners and perform quality checks to ensure the highest standards are met.
What payment methods do you accept?
We accept all major credit cards, debit cards, and online payment methods.
Do you offer any discounts or promotions?
Yes, we offer various discounts and promotions throughout the year. Please check our website or subscribe to our newsletter for the latest offers.